Associate Product Manager

CSG

19580 Associate Product Manager (Open)

Position Type:

Full time

Location(s):

US.NE.Omaha.Campus

Position Pay Range:

Pay Range may vary by geographical location

$75,525.00-$120,840.00

Summary:

This individual will be a project manager for our Product Launch program. They will build relationships with stakeholders and Product Managers and guide new CSG products through the process to ensure they are fully supported before they are delivered to customers. They need to be skilled in aligning groups and holding people accountable, as well as have excellent communication and facilitation skills. They will also assist in communications for the programs they are part of as well as company-wide communications around team initiatives and product value.

Position Details:

Performs various duties in support of the Service Catalog Management function within the ACP Product Management team.  Associate Product Manager will assist in the development, definition, and deployment of Service Catalog; Service Intake; and Service Optimization initiatives. Responsible for the measurement, comparison, analysis, and documentation of Service Catalog data attributes. Assist in the identification, analysis, and vetting of Service optimization opportunities. Responsible for the facilitation of value stream mapping and working sessions with appropriate SME’s to support as-is/to-be state information. Structures & formalizes optimization deliverables, gap analysis reports, prepare optimization summaries for executive level presentations (ROI, Business Impact Assessments, Risks,…), Defines, models, create process measures as input to optimization deliverable and for continuous process management/improvement.  Responsible for guiding defined Features through the Feature intake process through post-release activities. Responsible for assisting Service Catalog Manager in delivery of strategic Service Optimization roadmaps. Handles and manages key interactions and decisions with Product Owners, SBU, and clients. Understands the P&L around the products they support and uses that information to influence project requirements and direction. Continually monitors and makes recommendations on how to improve processes, works almost fully independently, requires minimal supervision and is considered a subject matter expert in multiple areas of the system and processes.

  • ACP knowledge with high degree of technical aptitude
  • Ability to be self-driven and manage own work stream
  • Ability to perform data analysis, link to business processes and objectives
  • Ability to provide key insights that lead to a solution
  • Ability to manage and deliver solutions across multiple organizations
  • Excellent written and oral communication, people, and collaboration skills
  • Bachelor degree or equivalent required
  • 1-3 years of experience required

  • ACP knowledge with high degree of technical aptitude
  • JIRA, PRO, Remedy, Internal systems knowledge
  • Ability to be self-driven and manage own work stream
  • Ability to perform data analysis, link to business processes and objectives
  • Ability to provide key insights that lead to a solution
  • Ability to manage and deliver solutions across multiple organizations
  • Excellent written and oral communication, people, and collaboration skills
  • Ability to use a personal computer.  Proficiency with other Microsoft Office applications.
  • Ability to read, write, speak and understand the English language in a business environment.

Benefits:

CSG is proud to offer employee-focused benefits that are robust in design and support a wide spectrum of employee well-being needs. Included in our benefits package is your choice of 3 medical plans administered by United HealthCare, MetLife dental, and vision coverage. CSG also offers an Incentive Savings Plan (401k), serviced by Fidelity Investments. CSG makes a dollar-for-dollar Matching Contribution based on the first 5.5% of your eligible pay you contribute as Pre-Tax or Roth After-Tax Contributions. All contributions are immediately 100% vested. At CSG, we recognize the ability to take time away to recharge is important. We offer a US Tiered Vacation Plan for non-exempt (hourly) roles, and a Flexible Vacation plan for all exempt (salaried) employees. For more benefit details, please Click Here.

This role is eligible for a bonus opportunity.

Job ID: 7736

Posted 23 days ago

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