IT, System Administrator

TPG TeleManagement Inc.

IT – System Administrator



Job Title: IT, System Administrator

Location: Omaha, NE- In Office

About TPG:

TPG is a purpose-driven innovation organization offering solutions in business advisory, customer experience, forward leaning technology, and analytics. TPG partners with companies to equip, engage, and empower them to act strategically to improve customer experience.

TPG is currently the leader of independent, third party quality assurance for customer experience and interaction management to Fortune 500 businesses.

TPG delivers predictive intelligence, analytical reporting and hands on assessments by applying data sets to our proprietary, AI based assessment and reporting platform. By developing individualized quality performance goals alongside our clients, we deliver impactful results.

Job Description:

As a System Administrator in TPG’s IT Team you will be responsible for installing and configuring software, hardware and networks, monitoring system performance and troubleshooting issues, while ensuring the security and efficiency of our IT infrastructure. This role will actively work to resolve problems and issues with computer and serve systems to limit work disruptions within the company.

System Administrator provide valuable contributions to the product, operations, and research teams by guiding them and resolving IT based issues. You will aid the Director, IT on the maintenance of the software, IT infrastructure, user desktops, and keep the technical details of IT in line to the vision of TPG.

Team Contribution

  • Install, configure and maintain LAN and WAN system hardware (switches, routers, firewalls, etc.)
  • Configuring and maintaining the networked computer system, including hardware, system software, and applications
  • Monitoring system performance to ensure that everything runs smoothly and securely
  • Researching and recommending new approaches to improve the networked computer system to promote the IT infrastructure and wellbeing of the company
  • Install and configure software and hardware, managing network servers and technology tools
  • Set up accounts and workstations for new hires and/or position changes
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner
  • Ensure security through access controls, backups, and firewalls
  • Develop expertise to train staff on new technologies
  • Documenting any processes which employees need to follow to successfully work within our computing system
  • Build an internal wiki with technical documentation, manuals, and IT policies
  • Collaborates with other employees as needed as they relate to all IT processes
  • Other duties as directed by supervisor

TPG Business Relationships

  • Help the Director, IT manage and maintain, test, troubleshoot, and analyze IT systems

Interpersonal and Communication Skillset

  • Create professional and positive lasting connections with colleagues, clients, and partners alike, who interact with TPG
  • Demonstrate strong interpersonal and communication skills
  • Ability to craft and deliver clear written communication, with great attention to detail
  • Critical thinking skills and intellectual curiosity
  • Personal accountability
  • Ability to work independently, establish priorities and meet deadlines
  • Ability to handle sensitive and confidential situations and documentation

Living our TPG’s Mission

  • Fulfill TPG’s Mission
  • Effectively deliver our Mission, both internally and externally
  • Participate in professional growth opportunities, training sessions and performance evaluations

Living our TPG’s Core Values

  • Demonstrate TPG’s Core Values
  • Live out TPG values and hold teams accountable to do the same

TPG Goals

  • Engage in short and long-term business goals by providing insight and innovative solutions to leadership
  • Develop plans and ensure delivery of our systematic processes


  • Bachelor's degree (Ba/BSc) from four-year college or university; Information Technology, Computer Science, or related discipline; and two to four years related experience and/or training; or equivalent combination of education and experience.
  • Two to Four years of database, network administration, or system administration experience, required.
  • A proven track record of developing and implementing IT strategy and plans.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices.


  • Competitive Salary
  • Tremendous Opportunities for Upward Mobility
  • Positive People Culture & Work Team Environment
  • Medical
  • Dental
  • Life
  • Disability
  • FSA
  • 401k


  • The System Administrator has no direct reports

Physical Requirements

  • Sitting and standing for long periods may be necessary
  • Move around the office, use of hands for typing
  • Ability to hear and see, read from computer monitor
  • Ability to travel if required (limited)

TPG EEO Statement, 2020: TPG is a company that has been built on diversity and disruptive strategy. At TPG we support, accept and embrace differences. 24 years of success has been a direct result of our diverse people-culture model. At TPG we believe that individuals should be hired and promoted based on aligning qualifications, merit, experience, and professional acumen. TPG does not discriminate against applicants or existing employees based upon age, color, creed, disability, genetic information, gender, gender identity, marital status, national origin, pregnancy or breast-feeding, veteran status and/or any other basis protected by law. TPG is a company that believes in fostering creativity, innovation and success by offering a safe, non-threatening environment in which our employees, products and clients can thrive.

It is TPG’s policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity regulations. TPG’s Founder & CEO, Executive Staff, our Board of Directors and Advisors strongly advocate, support and stand behind this EEO Policy and our Affirmative Action Obligations. As leaders in our market space, we adhere to these standards, not only because it is enforceable under the law, but because it is inherent to our core values. Our leadership team believes in building a strong corporate enterprise lead by a strong moral compass and leaders that follow it. If you join our team, we expect you to do the same.

Job ID: 7787

Posted 20 days ago

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