Elite Customer Success Manager - North America

Hudl

We believe each moment in sports can change the plan, change the game and change lives. That’s why our mission is to build the world’s most powerful network of sports video and data to empower teams to make every moment count.

How? By hiring people around the world who want to help us support coaches, players, analysts, recruiters, teams, clubs and fans. Hudl customers use our products to capture video, analyze data, share highlights and a lot more. They stay ahead of the game with the latest technology and we help them achieve their goals.

Want to join us?

Hudl is looking for an experienced Customer Success Manager to add to our team - serving our Elite customers. You’ll work with existing Division I colleges, ensuring they continue to have world-class experiences with our products. You’ll work tirelessly to upgrade their subscription packages and keep our renewal rates high. Across your accounts you'll continuously sell the value of Hudl's products with timely communication and follow-up. You'll need to be organized and comfortable on the phone to achieve your upgrade and renewal goals. You and your team will be based out of Lincoln, NE, the proud home of Hudl HQ. 

Sound good so far? Here’s what we look for.

You Are

  • Sales motivated. You can show value in current product offerings, but look for ways to upsell (experience in the SaaS industry is a bonus).
  • A listener. You are passionate about engaging with our users to ensure our teams and athletes get the most value out of their Hudl experience. 
  • Honest and dependable. You don’t shrink away from the tough conversations and will go the extra mile to help a customer.
  • An excellent communicator. You’re just as comfortable speaking to 100 coaches as you are to 1 coach.

You Will

  • Beat expectations. Your daily efforts will revolve around connecting with current customers to exceed renewal and upsell expectations in your territory.
  • Look for revenue opportunities. You’ll actively find ways to increase current customer revenue.
  • Engage current users. To build relationships with our users, you’ll conduct training sessions and health checkups for key accounts.
  • Dig into dissatisfaction. You’ll get to the bottom of user issues and ensure they stay loyal with Hudl.
  • Focus on numbers. Keeping renewal, conversion and engagement rates high and cancellation rates low will be your number one priority.

We Will

  • Celebrate work at Hudl retreats. We like to gather our Hudlies from around the world to showcase achievements and strategize for the future. 
  • Treat you like an adult. We’re all about a healthy work-life balance. We’ll give you unlimited vacation time and have company-wide timeout days (no meetings allowed).
  • Provide career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
  • Supply you with tools for success. We've invested in our office spaces, designing them with our employees in mind. You’ll have the enriching, flexible environment and powerful hardware you need to do your job well.
  • Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, Employee Resource Groups and fitness partner Peerfit have you covered.
  • Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want.
  • Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Diversity at Hudl

Hudl is an equal opportunity employer. We understand the power of a diverse team, celebrate differences and promote inclusion.

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.

Privacy Policy 

https://www.hudl.com/jobs/hudl-applicant-and-candidate-privacy-policy



Job ID: 7888

Posted 7 days ago

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