Customer Care Tax Specialist

Toast

Recruiter:  Stacy Anderson

Hiring Manager:  Lexi Huleatt

Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future. 

About this roll* (Responsibilities) 

  • Assist customers with tax related questions through inbound phone calls and emails
  • Work with the Payroll tax team to get accurate tax account information on behalf of clients to ensure timely filing and payment of payroll tax obligations
  • Create enablement resources for the customer care organization for all tax related contacts
  • Assists with questions on new client prior data to quarterly tax returns
  • Assists questions on new client prior data to quarterly tax returns
  • Assists with questions on how to process and submit basic amended returns on behalf of clients

Do you have the right ingredients*? (Requirements)

  • Associates Degree preferred or equivalent working experience
  • Prior experience with tax related processes
  • Attention to detail
  • Ability to problem solve
  • Actively communicate with clients and coworkers
  • Ability to adapt to change and varying job responsibilities
  • Effectively manage time and self-start projects
  • Prior experience in a customer service role
  • Strong work ethic
  • Comfortable working with sensitive/confidential information
  • Proficient in Microsoft Excel

*Bread puns encouraged but not required

 

Job ID: 8065

Posted 5 days ago

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