Caesars Entertainment

CaesarsEntertainment is the world’s most geographically diversifiedcasino-entertainment company. Our core mission is to inspire grown-ups to play.Focusing on building loyalty and value with its guests through a uniquecombination of great service, excellent products and technological leadership.
Caesarshas an exciting opportunity as a Market Engineer in our Information Technology (IT)division, located in Horseshoe Council Bluff, Iowa.  Under general supervision,this position is focused in resolvingcomplex business, computer system and data communication problems.
This key position requires “out-of-the-box"? thinking, a collaborative nature, and theability to challenge the status quo while achieving the goal. 

  • Provides specialized technical problem solving and problem resolution skills.
  • Installs, upgrades and maintains gaming hardware & software products.
  • Plans and coordinates all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.
  • Administers and controls updates/changes to production programs, files and databases.
  • Recommends application design changes to management and Enterprise IT to maximize resources.
  • Plans, schedules and loads new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.
  • Provides first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.
  • Updates, directs and escalates problems for final resolution. Analyzes and recommends tools and service aids for system/network operation and problem determination. Reports results from technical research, system performance reports and problem resolutions to upper-management.
  • Collects and analyzes system data for quality assurance of technical design and optimum system performance. Adjusts system parameters to achieve peak system performance.
  • Administers systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.
  • Assists in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.
  • Assists in planning by communicating with project / product teams, clients and vendors.
  • Recommends changes for improved system implementations/modifications.
  • Practices, and adheres to system management criteria and policies and procedures.
  • Practices, and enforces change control process.
  • Ensures established enterprise standards are followed and enforced during system implementations.
  • Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
  • Provides consistent support for existing infrastructure and programs. Updates and adjusts service, product, and support as needed.
  • Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.  
  • Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.
  • Builds knowledge of products and direction through vendor interaction.
  • Appropriately leverages vendor resources to efficiently resolve issues.
  • Presents oneself as a credit to Company and encourages others to do the same. 
  • Performs all other related and compatible duties as assigned


  • Associates degree in a computer-science related field or equivalentexperience in a multiple Host Platform technical support environment required
  • At least a minimum of one(1) to three(3) years’ of work experience in a technical support environment, supporting multiple high-end computer systems
  • Must have a general understanding of production operating systems,transaction processing systems, relational database architecture, wide andlocal area networks, communication protocols, real-time systems,mission-critical gaming systems, IT industry standards, as well as varioustypes of computer terminal equipment.
  • Excellent oral and written communication skills.
  • Must be fluent and literate in English.
  • Must be able to respond calmly and make rational decisions when required.
  • Must be able to listen and respond to visual and aural cues.
  • General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.
  • Must be able to meet measurable objectives as defined on annual Performance appraisal.
  • Technical knowledge of the PC environment including hardware, operating system and networking.  Experience in utilization of Windows applications in a business environment.
  • Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

In efforts to maintain a safe and drug-free workplace, Caesars Entertainmentrequires all new hires to complete a satisfactory background check andpre-employment drug screening.  

EqualEmployer Opportunity
Allqualified applicants will receive consideration for employment without regardto race, color, religion, religious creed, gender, sexual orientation, gender,identity, gender expression, transgender, pregnancy, marital status, nationalorigin, ancestry, citizenship status, age, disability, protected Veteranstatus, genetics or any other characteristic protected by applicable federal,state, or local law. 

Job ID: 8172

Posted 26 days ago

Share This Job