Software Development Engineer II


19613 Software Development Engineer II (Open)

Position Type:

Full time


US.NE.Omaha.CampusUS.CO.Greenwood Village.Office, US.IL.Chicago.Office, US.IL.Remote, US.NE.Remote, US.TX.Allen.Office, US.TX.Remote

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.



CSG International, as one of the largest business support solutions (BSS) providers, provides solutions to a global client base. Join an elite team of IT professionals who are driven for success in finding innovative ways to solve problems for our company and clients. We respond to the complexity of a dynamic, convergent world with a flexible set of needs-based solutions, innovative new technologies, and forward thinking that helps our clients solve business problems and identify new opportunities and revenue streams. CSG Systems Integration Group is currently hiring a Software Development Engineer II to develop leading edge applications. The group is made of highly motivated individuals that represent some of the best talents in the industry. This team is committed to continuous improvement in how software is developed and it hires like-minded individuals that thrive in such an environment.

Position Details:


  • A passion for technology and its use to solve business problems in a timely and robust manner.

  • Ability to work within a cross-functional Agile team to develop new components in a highly iterative fashion. Involves close collaboration with product owners and QA.

  • Develop critical components that make up CSG’s core product using AWS, .NET, C#, and Java.

  • Provides Level 2 Support to customers - resolving technical issues/error messages encountered by customers in a live production environment.

  • Appropriately handling all customer issues including troubleshooting and providing feedback to the customer.   

  • Resolve complex technical issues.

  • Perform under minimal supervision on significant assignments.

  • Ensure compliance with SLAs and OLAs

  • Potential on-call work as needed.

  • Shift work, Stand by support and working on weeknights/weekends/public holidays is required.

Knowledge, Skills and Experience

  • For .Net Dev: C#

  • For Java: Java 6 or superior

  • Bachelor’s degree in Computer Science, Computer Engineering or a technically related field or equivalent experience.

  • Willingness/availability for after-hours and night shifts support when needed.

  • English verbal and written communication skills as well as interpersonal skills.

Additional Expectations

  • Basic understanding of client requirements

  • Ability to develop algorithms, to develop code, to unit test, to debug code, and to document.

  • Works well within a team environment and Agile methods.

  • Excellent verbal and written communication to effectively convey and clarify complex information.

  • Ability to read, write, speak and understand the English language in a business environment.

  • Knowledge of Multi-tiered, relational database architectures with UNIX, Oracle and Windows as the primary operating environments.

  • Accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG’s core competencies and values.

  • Available for international and domestic travel when needed.

  • Works independently and knows when to request assistance, code reviews, or design guidance from senior members of the team.

  • A plus would be to already understand CSG software products and processes (Remedy, Jira, Confluence).

  • A plus would be any of the following techs stack: BMC Remedy; JIRA; Confluence; DevOps; Opscode Chef; Java; Angular; React, *nix Shell; Python; Docker; AWS S2, AWS S3, AWS Lambda, AWS CloudFormation, AWS CloudWatch, AWS Kinesis, AWS DynamoDB, AWS API Gateway.


CSG is proud to offer employee-focused benefits that are robust in design and support a wide spectrum of employee well-being needs. Included in our benefits package is your choice of 3 medical plans administered by United HealthCare, MetLife dental, and vision coverage. CSG also offers an Incentive Savings Plan (401k), serviced by Fidelity Investments. CSG makes a dollar-for-dollar Matching Contribution based on the first 5.5% of your eligible pay you contribute as Pre-Tax or Roth After-Tax Contributions. All contributions are immediately 100% vested. At CSG, we recognize the ability to take time away to recharge is important. We offer a US Tiered Vacation Plan for non-exempt (hourly) roles, and a Flexible Vacation plan for all exempt (salaried) employees. For more benefit details, please view:

This role is eligible for a bonus opportunity.

Job ID: 8224

Posted 22 days ago

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