Consultant II


20086 Consultant II (Open)

Position Type:

Full time


US.NE.Omaha.CampusUS.CO.Remote, US.FL.Remote, US.GA.Remote, US.IN.Remote, US.KS.Remote, US.MO.Remote, US.NC.Remote, US.NE.Remote, US.OR.Remote, US.PA.Remote, US.SD.Remote, US.TX.Remote

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.



This position provides fee-based work around the implementation of the CSG solutions and products at various clients across the country. Additionally, this role will serve as a point-of-contact for our clients during the implementation process (from contract execution through maintenance) and assist them standardize the use of CSG products to increase customer and client satisfaction and improve operational efficiencies. Will also assist the team(s) regarding project implementation status and identification of any risks or roadblocks that will help to drive product designs and product evolution.  A primary focus of the role is to build and maintain strong working business relationships with the client contacts by delivering quality results on time and within project scope.

Position Details:


Understand the clients’ business needs and identify/define solutions to achieve their business goals

  • Review client business problem and develop solutions with more senior members of the team.

  • Effectively communicate the solution to the client including the pros, cons, and risks.  

  • Understand how the assigned work supports the client in achieving their goals and the associated impact if our work is not completed with high quality, on time, and within scope.

  • Able to pull basic data from the system, understand it and make recommendations based upon analysis with guidance

Implement client solutions through product launches, configuration changes and/or data modifications

  • Under the direction of more senior team members, participate in requirements gathering sessions, learn to perform gap analysis, system reviews, as well as data analysis.  

  • Provide client parameter setting options documentation with recommendations as best option for implementation.

  • Assist in the completion of effective deliverables in a timely and efficient manner, identifying risk, and ensuring appropriate escalations are handled and communicated appropriately  

Works with client contacts and internal team members to meet client needs in a timely and efficient manner.   

  • Research and solve basic problems utilizing established procedures and guidelines.

  • Follows the appropriate trouble-shooting methods with assistance and guidance.


Bachelor’s Degree in Business, Computer Science, and/or related field or the equivalent work experience.  


A minimum of one year of broad business experience in a related industry


  • ACP configuration knowledge/experience

  • Hours – Position requires working after hours and/or weekends, as needed, to support certain projects


  • Experience with CSG’s Vantage platform.

  • Experience with CRM, Billing, Order Management definition, configuration, implementation, or upgrade projects. 

Knowledge, Skills and Abilities 

  • Proven willingness to be flexible and demonstrate collaboration with internal and external team members. 

  • Ability to organize and influence customers and internal team members. 

  • Excellent analytical, written, and oral communication skills. 

  • A general understanding of full end-to-end technical and operational solutions. 

  • Ability to manage projects effectively. 

  • Ability to use a personal computer.  Proficiency with other Microsoft Office applications.

  • Ability to read, write, speak and understand the English language in a business environment.


This job requires domestic travel up to 50%.


CSG is proud to offer employee-focused benefits that are robust in design and support a wide spectrum of employee well-being needs. Included in our benefits package is your choice of 3 medical plans administered by United HealthCare, MetLife dental, and vision coverage. CSG also offers an Incentive Savings Plan (401k), serviced by Fidelity Investments. CSG makes a dollar-for-dollar Matching Contribution based on the first 5.5% of your eligible pay you contribute as Pre-Tax or Roth After-Tax Contributions. All contributions are immediately 100% vested. At CSG, we recognize the ability to take time away to recharge is important. We offer a US Tiered Vacation Plan for non-exempt (hourly) roles, and a Flexible Vacation plan for all exempt (salaried) employees. For more benefit details, please view:

This role is eligible for a bonus opportunity.

Job ID: 8465

Posted about 2 months ago

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