Solution Architect


20349 Solution Architect (Open)

Position Type:

Full time


US.CO.RemoteUS.AZ.Remote, US.FL.Remote, US.GA.Remote, US.IN.Remote, US.NC.Remote, US.NE.Remote, US.OH.Remote, US.PA.Remote, US.SC.Remote, US.TN.Remote, US.TX.Remote

Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.



The Solution Architect provides leadership and technical expertise in the creation of solutions that drive sustainable, high impact and customer user adoption. Working independently and under minimal supervision, this role leverages their subject-matter-expertise to bridge our customers’ business challenges with the capabilities of CSG’s product portfolio. In collaboration with the Configuration, Operations, and Relationship Management Teams, the Solution Architect extracts, clarifies, and translates business requirements into documentation and conceptual designs from which application and solutions are developed. A Solution Architect can have project management responsibility for projects that are short in duration and closely defined scope.

Position Details:

Essential Job Responsibilities                                                                                   

  • Identify Revenue.  Partner with the Sales, Customer Relationship Manager, and the Customer Configuration Manager to identify and qualify leads on new features, enhancements, and/or full end-to-end solutions. 

    • Transform the customer’s objectives or challenging problems into creative solutions and opportunities through use of CSG’s product suite or custom development solutions with PSG. 

    • Create moderately complex designs that meet the customer requirements, fit within the OSS/BSS infrastructure, and maximize CSG’s product offerings. 

    • Assist in the development of sales proposals and other key documentation that are leveraged during the sales process.

    • Facilitate the solution selection and decision-making process and provide the necessary information to enable the customer to make an informed decision. 

  • Consult and Advise:  Bridge the gap between CSG and the customer to identify and qualify business solutions and opportunities in alignment with customers’ business plans.  Gather resource requirements and cost/benefits analysis for conceptual solution models. 

    • Guide the sales, relationship management, and customer care teams to identify and prioritize business requirements for new features and/or complex changes.  Ensure business requirements are clearly defined, variable, and scalable globally across the company. 

    • Consult internally and externally on technical opportunities inherent in the existing product roadmap

    • Build strong relationships with the customer – specifically with technical team members to ensure professional interactions are consistently maintained.

  • Leverage a logically structured, data-driven approach with critical thinking and disciplined problem solving tools to arrive at solutions that are mutually satisfactory for CSG and the customer.

    • Gather requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis

    • Lead design sessions in prototyping new solutions for the purpose of enhancing product portfolio and increase user adoption of CSG’s product portfolio. 

  • Provide technical leadership of the cross-functional team through the design, build, test, and delivery process.

  • Generate thought leadership around our product assets and overall solutions.

  • Project Management responsibilities for project delivered to customer.


Must be able to travel internationally and/or domestically (dependent upon location of the role) up to and exceeding 25% of the time


Bachelor’s Degree in Business, Computer Science, and/or a related field


  • Typically 7-10 years of relevant work experience in the area of product management, project management, solution design, and customer consulting in a comparable environment

    • Experience developing in any one of the following languages:  C/C++, C#, JAVA, Python, and/or Perl on UNIX, LINUX, or Windows operations systems is highly desired

    • Detailed understanding and experience with SOA

    • Oracle and PL/SQL experience highly desired

    • Experience in creating and/or participating in the planning and estimating of the full SDLC activities.  Experience with Lean and Agile methods desired.

    • Knowledge of CSG applications preferred. 

    • CSG’s Field Service Management is highly regarded

  • Advanced issue management skills; analytical, technical, and problem solving skills to identify and facilitate solution development in an effective and efficient manner


CSG is proud to offer employee-focused benefits that are robust in design and support a wide spectrum of employee well-being needs. Included in our benefits package is your choice of 3 medical plans administered by United HealthCare, MetLife dental, and vision coverage. CSG also offers an Incentive Savings Plan (401k), serviced by Fidelity Investments. CSG makes a dollar-for-dollar Matching Contribution based on the first 5.5% of your eligible pay you contribute as Pre-Tax or Roth After-Tax Contributions. All contributions are immediately 100% vested. At CSG, we recognize the ability to take time away to recharge is important. We offer a US Tiered Vacation Plan for non-exempt (hourly) roles, and a Flexible Vacation plan for all exempt (salaried) employees. For more benefit details, please view:

This role is eligible for a bonus opportunity.

Job ID: 8744

Posted 19 days ago

Share This Job