ETX HR Support Analyst


Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

The HR Systems Support Analyst is a critical role providing systems support to the members of our Human Resources Team and global workforce through issue management for all HR solutions, primarily Workday but including Salesforce, Silkroad, Kronos, Glint, and Cornerstone. This person will partner closely with other members of the HR Systems and IT teams to ensure operational readiness and stability for all HR systems, whether newly implemented or already in production. The HR Systems Support Analyst partners closely with the HR Shared Services organization and HR Centers of Expertise (COEs) to ensure the systems that support the HR function are operating as expected and are ready to successfully support the HR programs and business cycle processes, such as compensation planning, talent acquisition, talent management and other HR initiatives. The ideal candidate will challenge common assumptions, rethink existing configurations, and see every challenge as an opportunity for system and process improvements. This position is for someone with a proactive, entrepreneurial spirit, who enjoys a dynamic, fast-paced and growing work environment, and enjoys working with people to provide world-class service and support.

  • Serve as the subject matter expert on the Workday, perform administrative functions including security maintenance, business process administration, management of tenant master data, data loads, integrations and upgrades. Provide supplemental support of Salesforce, Silkroad, Kronos, Glint and Cornerstone solutions.
  • Research system issues, partner with other HR Systems Configuration and Dev teams and other required parties to obtain root cause analyses, implement appropriate solutions, and determine necessary actions and communication requirements.
  • Develop plans to mitigate and avoid future system issues.
  • Ensures that HR systems meet business needs.
  • Identifies options for potential improvements and assesses them for both technical and business suitability.
  • Strives to automate processes to eliminate waste and drive efficiency in the organization, and leverage return on technological capabilities.
  • Provide pre and post-launch end-user support, change management, issue resolution, testing, training.
  • Participate in the regular review and prioritization of HR systems optimization opportunities.
  • Actively participates in system related projects and initiatives, including UAT.
  • Assist in the review, testing and implementation of system upgrades and patches.
  • Assist in conduct system related training, including developing user procedures, guidelines and documentation.
  • Upload documents/notifications/ Edit Candidate Portals to ensure tasks stay up to date.
  • Coordinate with vendor to facilitate New Hire Documentation changes and provide day-to-day operational support  


  • Minimum 3-5 years of hands-on Systems Analyst experience with HR software applications / HR Information systems, specifically Workday required
  • Additional experience with Cornerstone, Kronos, Silkroad, Glint and/or Salesforce preferred
  • Bachelor’s Degree required or equivalent experience, preferably in Management Information Systems or Computer Science
  • Strong analytic, problem solving, consultancy and communication skills
  • Ability to prioritize multiple tasks and deadlines in a fast-paced environment
  • Strong working knowledge of MS-Word, Excel, PowerPoint, Visio and Project
  • Knowledge of HR functions and business processes (Talent Acquisition, Compensation, Benefits, Learning & Organizational Development, HR Service Center)
  • Critical thinker with exception ability to model business processes and identify and resolve gaps
  • Strong written and verbal communication skills
  • Demonstrated history of significant customer deliverables, building rapport, and influencing decisions working in a consultative role with customers

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at


Job ID: 9031

Posted 9 days ago

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