Partner Success Manager


Job Description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

As a Partner Success Manager, you will be responsible for maintaining and strengthening strategic partnerships with key leaders and decision-makers across multiple organizations. The Partner Success Manager will serve as the product consultant and subject matter expert regarding company operations processes, procedures, and policies. You will uncover and address strategic and product roadblocks to optimize the use of various PayPal products and mitigate churn. With the ability to be a trusted advisor and strategic thought partner to clients, you will be responsible for managing the relationship for partners whose current value exceeds their potential value to PayPal. Success within this role will be measured through customer satisfaction, integration quality, sales opportunities, and decline/churn prevention. Partner Success Managers must know the company’s products inside and out and proactively identify sales opportunities for lead pass generation to the Partner Sales team. They are often called upon to provide technical support to customers or to provide training on their products. They may even help clients plan and understand the best ways to utilize their software or products based on their business needs or business plans. Commit to providing value at every interaction. Serve as the focal point for all information and communication on critical operational issues and act as the service contact for all operational areas (technical, workflow, customer support, risk, billing, etc. issues).

Why this is a fantastic opportunity

We are a global, market-leading company whose beliefs are the foundation for how we conduct business every day. Our One Team Behaviors are built upon the highest ethical standards, empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. In PayPal, you will find great options to progress in your career and work-life balance is always a priority for us. Other benefits include private health insurance, reward & recognition programs, ongoing training, etc. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

Key Experience  

•         Minimum 5 years of customer success or account servicing experience with complex, enterprise solutions to Fortune 1000 companies or demonstration of experience

•         Proven track record of successfully managing multiple customers, developing opportunities and exceeding new business targets

•         Proven consultative servicing abilities and proven ability to work well in a matrix environment, collaborating across multiple departments and influencing all levels within an organization

•         Bachelor’s Degree or relevant experience required

•         Strong knowledge of Payments, Customer Service and Industry practices

•         Contract Management: Redlining, Compliance, Negotiating and guiding contract renewal or termination/expiration

•         Experience in an environment where cross-functional collaboration is essential to accomplishing goals and objectives.

Requisite Responsibilities

•         Primary relationship owner who will develop strategic relationships with partner decision makers, including CTO and product owners

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at


Job ID: 9175

Posted 26 days ago

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